Customer Service Administrator

Dublin 9, Full Time

Customer Service Administrator

Location: Dublin 9

Monday to Friday – Office Hours

Salary: €34k 

Our client are leading providers into the Irish Construction Sector delivering materials and service to some of the largest Developers, Builders, Main Contractors

Role Requirements: 

  • First point of contact for key accounts appointed by Customer Service Manager.
  • Update of Master contract files relating to key accounts.
  • Stay in regular contact with Contract customers to ascertain if their build programs have changed and schedules require adjusting.
  • Oversee scheduling of daily transport requirements for contract, yard stock sales. 
  • Oversee Organising samples orders for customers/ sales reps/ senior management including transport and manufacturing.
  • Manage sales relating to Contract, Merchant, Cash and internal orders, where orders do not meet required margins highlight to source of order.
  • Input PO requirements and schedule with supplier based on information from customer
  • Develop professional relationship with key contacts in suppliers, through use of relationship maintain knowledge of potential stock issues at manufacturing and highlight/ react to in order to maintain service levels.
  • Generate and prepare Contract sheets for new contracts and submit to Customer Service Manager for approval.
  • Liaise with Customers verbally and in writing relating to the arrival and delivery of their orders direct onto site and from quay.
  • Liaise with sales team to ensure there is an agreed SLA for dealing with their requests for support.
  • Any other duties deemed necessary by Management

Candidate Requirements: 

  • Proven Sales Administration and customer service experience required.
  • Excellent communication and interpersonal skills.
  • Construction Industry experience a distinct advantage
  • Ability to work in a fact paced environment
  • Ability to prioritise work on own initiative and work well as part of a team.
  • Proficient IT skills
  • Highly organised and motivated.

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