Customer Service Executive

Naas, Co. Kildare, Full Time

Executive Talent are delighted to be working alongside our highly reputable client based in Kildare to begin the process to grow their Customer Service team. This will be a permanent role with training provided and an excellent opportunity to join a company where growth and development are at the forefront of their company ethos. This is a logistics company that is a fully customer focused company that believe in team work and always providing the best possible service to their clients.

 

Key Tasks:

 

  • Timely and effective communication with Customers & internal departments via email & telephone
  • To receive and accurately enter bookings on company’s TMS
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Proactive problem solving with customers and colleagues when issues arise
  • Invoicing in an accurate and timely manner
  • Inputting of costs on company’s internal system
  • Calculate and submit quotations in accordance with current procedures
  • Create and maintain KPI’s through the companies systems and Microsoft Excel
  • Non – Conformance reporting
  • Monitor volume trends ongoing, highlighting any changes to management

 

Requirements

 

  • Customer focused with dedication in your service delivery to meet customer needs
  • Ability to maintain positivity when working under pressure, re-prioritizing workload where necessary
  • Reliable with the ability to multitask and have strong problem solving skills
  • Strong attention to detail, accuracy and numeracy
  • Excellent IT skills with the ability to learn new systems quickly as required
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

 

Job Title:                                                             Customer Service

Position:                                                              Permanent

Working Hours:                                                 9:00 – 17:30 Mon – Fri

Reporting to:                                                     Supervisor

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