Facilities Coordinator

Dublin 24, Full Time

Executive Talent are delighted to be working alongside our renowned client to introduce a new Facilities Coordinator to their team. The successful candidate will assist with the coordination of Facilities related services whilst working with the highest quality H&S and legislative compliance, enabling our client business to carry out their core activities in a safe comfortable, productive, and cost-effective environment.

Role Responsibilities include, but are not limited to:

  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI’s and SLA’s.

 

Qualifications:

  • Relevant qualification or training course may be advantageous

 

Experiences:

  • Understanding of Facilities related services
  • Experience in client-facing role is required
  • CAFM, specifically Maximo knowledge and experience.
  • Previous experience in a similar administrative/customer service role
  • Tech savvy with experience in Microsoft Suite

 

Skills:

  • Ability to multi-task and be adaptable
  • Flexibility and “Can Do” attitude
  • Drive & determination coupled with Initiative and innovation
  • Problem Solving
  • Exceptional customer service and administration skills
  • Excellent communication skills
  • Exemplary attention to detail
  • Self-motivated, enthusiastic, and professional
  • The proven ability to work under pressure and deal with challenging situations.
  • The ability to make decisions, take ownership and use your own initiative to resolve problems.

 

Attributes:

  • A high-level focus on targeted results, KPI’s and SLA’s.
  • A high level of flexibility and a positive attitude to innovation and change.
  • Commitment to the ongoing success of the business.

 

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