Logistics Customer Service Executive

Naas, Co. Kildare, Full Time

Logistics Customer Service Executive

Executive Talent are delighted to begin the process in sourcing enthusiastic & experienced Shipping Customer Service specialists with in the logistics industry. This will be a permanent role for suitable candidates & training will be provided.   EXET22

 

 

Key Tasks:

 

  • Timely and effective communication with Customers & internal departments via email & telephone
  • To receive and accurately enter bookings on company’s TMS
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Proactive problem solving with customers and colleagues when issues arise
  • Invoicing in an accurate and timely manner
  • Inputting of costs on company’s internal system
  • Provision of POD’s to meet customer requirements where necessary
  • Calculate and submit quotations in accordance with current procedures
  • Create and maintain KPI’s through the companies systems and Microsoft Excel
  • Non – Conformance reporting
  • Monitor volume trends ongoing, highlighting any changes to management

 

Requirements

 

  • Customer focused with dedication in your service delivery to meet customer needs
  • Ability to maintain positivity when working under pressure, re-prioritizing workload where necessary
  • Reliable with the ability to multitask and have strong problem solving skills
  • Strong attention to detail, accuracy and numeracy
  • Excellent IT skills with the ability to learn new systems quickly as required
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

 

 

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