Logistics Customer Service Executive
Naas, Co. Kildare, Full Time
Logistics Customer Service Executive
Executive Talent are delighted to begin the process in sourcing enthusiastic & experienced Shipping Customer Service specialists with in the logistics industry. This will be a permanent role for suitable candidates & training will be provided. EXET22
Key Tasks:
- Timely and effective communication with Customers & internal departments via email & telephone
- To receive and accurately enter bookings on company’s TMS
- Liaise with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Proactive problem solving with customers and colleagues when issues arise
- Invoicing in an accurate and timely manner
- Inputting of costs on company’s internal system
- Provision of POD’s to meet customer requirements where necessary
- Calculate and submit quotations in accordance with current procedures
- Create and maintain KPI’s through the companies systems and Microsoft Excel
- Non – Conformance reporting
- Monitor volume trends ongoing, highlighting any changes to management
Requirements
- Customer focused with dedication in your service delivery to meet customer needs
- Ability to maintain positivity when working under pressure, re-prioritizing workload where necessary
- Reliable with the ability to multitask and have strong problem solving skills
- Strong attention to detail, accuracy and numeracy
- Excellent IT skills with the ability to learn new systems quickly as required
- Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner
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