Logistics Customer Service Executive

Logistics Customer Service Executive

Executive Talent are delighted to begin the process in sourcing enthusiastic & experienced Shipping Customer Service specialists with in the logistics industry. This will be a permanent role for suitable candidates & training will be provided.   EXET22

Key Tasks:

• Timely and effective communication with Customers & internal departments via email & telephone
• To receive and accurately enter bookings on company’s TMS
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon
• Effective monitoring to ensure deliveries are completed within the agreed timelines
• Proactive problem solving with customers and colleagues when issues arise
• Invoicing in an accurate and timely manner
• Inputting of costs on company’s internal system
• Provision of POD’s to meet customer requirements where necessary
• Calculate and submit quotations in accordance with current procedures
• Create and maintain KPI’s through the companies systems and Microsoft Excel
• Non – Conformance reporting
• Monitor volume trends ongoing, highlighting any changes to management

Requirements

• Customer focused with dedication in your service delivery to meet customer needs
• Ability to maintain positivity when working under pressure, re-prioritizing workload where necessary
• Reliable with the ability to multitask and have strong problem solving skills
• Strong attention to detail, accuracy and numeracy
• Excellent IT skills with the ability to learn new systems quickly as required
• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner