Ocean Import Operator

North Dublin, Full Time

Ocean Import Operator

Location: Swords

Mon – Fri 9am to 5.30pm

Salary: €40k – €45k

Role Requirements:

  • Collate the relevant paperwork and documentation required to process the import into Ireland
  • Gather and prepare all import customs documention to hand over to brokerage team  
  • Arrange transport of LCL and FCL shipments for Delivery
  • Liaise with the Importer/Carrier/Origin offices all the way through from booking to the delivery to consignee ,keeping customer updated at all times on delays etc
  • All procedures and time frames to followed as per agreed workflows
  • To ensure that the customer is invoiced accurately and within expected company timeframe.
  • Provide first class, excellent Customer Service to all our Customers.
  • Deal directly and develop relationships with customers by telephone or electronically
  • Consistently deliver high levels of customer service & satisfaction.
  • Contribute to the retention of all current business
  • Proactively grow our business from existing customers and cross sell at all opportunities.

Candidate Requirements: 

  • Good understanding within the Freight forwarding industry.
  • Competent with general freight forwarding requirements and procedures relating to Ocean imports
  • Minimum of 5 years experience
  • Able to work well within a team and have good communication skills.
  • Able to be flexible, approachable and understanding to satisfy customer needs. 

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