Operations Manager

South Dublin, Full Time

Role: Operations Manager

Location: North Dublin

Salary: €45k – 50k

 

Role Requirements:

  • Oversee daily operations to ensure timely and efficient delivery services.
  • Coordinate with dispatchers, drivers, and other staff to optimise delivery routes and schedules.
  • Monitor key performance indicators (KPIs) and implement strategies to improve operational performance.
  • Manage, mentor, and develop a team of operations staff, including drivers, warehouse workers, and administrative personnel.
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive and collaborative work environment.
  • Ensure high levels of customer satisfaction by maintaining service quality and addressing customer queries and complaints promptly.
  • Liaise with clients to understand their needs and ensure the delivery service meets their expectations.
  • Ensure all operations comply with relevant health and safety regulations.
  • Conduct regular safety audits and risk assessments.
  • Implement and enforce company policies and procedures.
  • Oversee inventory management, including the tracking of packages and warehouse stock levels.
  • Coordinate with suppliers and vendors to ensure the availability of necessary supplies and equipment.
  • Manage fleet maintenance and ensure vehicles are kept in good working condition.
  • Assist in budget preparation and monitor operational expenses.
  • Analyse financial reports to identify cost-saving opportunities and efficiency improvements.
  • Ensure accurate billing and invoicing processes.
  • Develop and implement operational strategies to support business growth and expansion.
  • Identify opportunities for process improvements and lead initiatives to enhance operational efficiency.
  • Stay informed about industry trends and best practices.

Qualifications:

  • Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  • Minimum of 5 years of experience in operations management, preferably within the courier or logistics industry.
  • Strong leadership skills with experience in managing and developing teams.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving abilities.
  • Proficient in Microsoft Office Suite and experience with logistics software.
  • Ability to manage multiple tasks and work under pressure.
  • High attention to detail and organisational skills.
  • Valid driving licence is required.

 

The above list of responsibilities is not exhaustive and you may be required to undertake other responsibilities and training as requested by your line manager.

 

Please submit CV in strict confidence to Daire at Executive Talent

 

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