Patient Care Coordinator

Patient Care Coordinator

Medical Centre Coordinator

Monday to Friday

Excellent package available EXET22

Patient Care Co-ordinator Responsibilities:

• Handling patient enquiries from the start of the patient journey to the end;
• Delivering Prompt Response policy to patients and following up all patient communications;
• Building a trusted rapport with our patients;
• Scheduling consultations, treatments and surgeries;
• Ensuring, in consultation with the medical team, that adequate supplies of theatre
• and treatment stocks are maintained;
• Delivering Five Star Patient Experience;
• Meeting all business targets;
• Ensuring accurate and prompt updating of patient information on Patient Management System;
• General administration duties;

Experience and skills:

• A third level qualification or higher
• Excellent presentation, communication and interpersonal skills are essential;
• Good organisational skills;
• A confident and determined mind-set;
• A high level of drive and self-motivation;
• The ability to grow in a competitive environment;
• Extensive Commercial awareness;
• An ability and commitment to meet business targets
• Experience in a fast-paced customer-oriented environment;
• Currently working in a similar environment will be a distinct advantage;
• Candidates must be computer literate;
• Product knowledge and an awareness of the cosmetic surgery market and trends;

The successful candidates will additionally contribute to continued success by being able to bring forward recommendations in products, services, and policies through their ongoing evaluation of results and competitive market developments.  The Patient Care Co-Ordinators will be encouraged to make recommendations to Management to improve service levels, based on their first-hand experiences in dealing with patient problems and solutions.