Service Scheduler

Dublin 22, Full Time

Service Scheduler / Coordinator

Monday to Friday

Career Progression

Salary €30,000 + bonus

Executive Talent are delighted to be working alongside our renowned client to introduce a new Service Coordinator to their team. The successful candidate will assist with the coordination of service Engineers whilst working with the highest quality H&S and legislative compliance, enabling our client business to carry out their core activities in a safe comfortable, productive, and cost-effective environment.  EXET22

Role Responsibilities include, but are not limited to:

  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Work closely with Engineers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI’s and SLA’s.



  • Relevant qualification or training course may be advantageous



  • Understanding of scheduling service engineers
  • Experience in client-facing role is required
  • Previous experience in a similar administrative/customer service role
  • Tech savvy with experience in Microsoft Suite



  • Ability to multi-task and be adaptable
  • Flexibility and “Can Do” attitude
  • Drive & determination coupled with Initiative and innovation
  • Problem Solving
  • Exceptional customer service and administration skills
  • Excellent communication skills
  • Exemplary attention to detail
  • Self-motivated, enthusiastic, and professional
  • The proven ability to work under pressure and deal with challenging situations.
  • The ability to make decisions, take ownership and use your own initiative to resolve problems.



  • A high-level focus on targeted results, KPI’s and SLA’s.
  • A high level of flexibility and a positive attitude to innovation and change.
  • Commitment to the ongoing success of the business.


Join Executive Talent

Apply for this Job

Upload your CV/resume or any other relevant file. Max. file size: 8 MB.
Our company is compliant with the General Data Protection Regulation (GDPR) and in our capacity as Data Controller, we strictly abide by GDPR when processing personal data. By continuing you agree to our Privacy Policy and Data Retention Policy
Email me relevant job postings and career-related updates