Software Implementation Specialist

Dublin 12, Full Time

Executive talent are delighted to be working with our high profile client who are industry experts with decades of experience in the accounting software sector in Ireland and the UK. Delivering multi -award winning Accounting software, they are now embarking on a recruitment drive for dedicated professionals to help them to continue to grow and expand with their fast expanding Cloud solution

As a consultant, you will be responsible for many of the different aspects of product implementation and ongoing support for our valued clients. You will perform consultation, implementation, support and project management for the implementation of new systems as well as changes to existing client systems.

 

Responsibilities

  • Gaining and maintaining a very high level of functional knowledge of software and the ERP competitive landscape
  • Achievement of personal and team based utilisation and commercial targets in line with our business strategy and vision
  • Clearly defining project scope with our clients and internal project stakeholders by relating the tasks required to the time taken to deliver results
  • Assisting the presales team with detailed functional proposals and demonstrations of software
  • Helping the support team in the resolution of escalated customer issues in a timely manner, making sure we adhere to service level agreements and meet our customer’s expectations
  • Scoping services with clients to identify their needs and agree an appropriate project plan
  • Configuration of product to meet the requirements of the client’s business
  • Data migration and report writing
  • Working on implementation projects, system and process consultancy functionality, enhancements to existing systems and upgrade projects
  • Requirements gathering and the identification and analysis of gaps between software and the client’s current business processes
  • Consultation with the customer on how to effectively manage the changes required when implementing software
  • Becoming a trusted advisor and consultant to our established customer base
  • Working with the services management team in the UK and Ireland to continually improve our delivery processes to customers
  • Offering training, assistance and formal mentorship to more junior consultants and colleagues

 

Experience and Skills Required

In order to be successful in this role, you will have:

  • Previous experience with (in an influential or implementation role of +24 months) any ERP system
  • A 3rd level qualification that demonstrates superior knowledge of any or all of the following:
  • Information Systems/Computing/Software Engineering/Accounting/Business Administration/Economics/Finance/Entrepreneurship
  • Project and time management skills with a successful and demonstrable track record
  • Excellent written, spoken and listening communication skills
  • A focus on being part of a highly motivated and professional team
  • The ability to learn new ideas and skills with speed and confidence
  • Self-motivation to work independently when required and driven to achieve success in the consultancy sector
  • Ability to work freely across Ireland, the UK and EU. Travel to other countries across the world is a possibility with this role.

You will be joining a fast-growing business with a team of talented individuals committed to growth, success and fun. We pride ourselves on being a people focussed employer with an opportunity for successful applicants to grow with our clients expanding company as they achieve the ambitious plans that they have for the future.

 

Benefits

  • Competitive remuneration package depending on experience
  • Company laptop
  • Company Mobile Phone
  • Emotional wellbeing support program.
  • Working hours will be Monday to Friday
  • Full training provided with ongoing learning and development opportunities
  • Opportunity to work with a wonderful team of people to learn from, lean on for support and to
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