Technical Support Specialist

Dublin 12, Full Time

Monday to Friday 

Salary up to €40,000

Plumbing / Electrical

Career Progression

We are looking for a Technical Support Specialist to join our team at our clients Head Office in Dublin on a permanent full-time basis. In this role your communication skills will be an essential asset and you will have responsibility for delivery of high-quality customer service and solutions. The role will be primarily office based, with limited onsite technical support. EXET22

  • Responsibilities include but are not limited to:
  • Provide technical support, fault-finding and troubleshooting assistance to our customer base and service network on our complete product portfolio.
  • Organising and maintaining our CRM system for technical customer support, warranty, plant demo/handover and commissioning/service with our service sub-contractors.
  • Administration of service and installation sub-contractors.


  • Previous Technical Support role and/or HVAC Commission/Service experience
  • Technical understanding of HVAC Plant and Controls
  • Excellent English, both spoken and written.
  • Excellent customer service skills.
  • Be computer literate and able to perform basic paperwork and record keeping.
  • Have a flexible approach to work.
  • A full, clean driving licence.

Desirable & Beneficial Requirements:

  • HVAC Service Technician
  • An Electrical qualification.
  • Plumbing qualification and/or experience.

What We Offer:

  • Competitive Salary (DOE).
  • Annual performance-related bonus.
  • 21 days Annual Leave.
  • Life Assurance and Critical Illness Cover.
  • Employee Assistance Programme.
  • Wellbeing Initiatives.
  • Comprehensive Training and Support.
  • Career Advancement: All our roles are advertised internally and we encourage internal progression right across the business.
  • A friendly, collaborative and supportive team environment in a well-established and successful company.
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