Transport Customer Service

Role: Logistics Customer Service

Location: West Dublin

Salary: €35k

Role Requirements:

• Collaborate closely with the Customer Service Manager to ensure the delivery of exceptional customer service standards.
• Address all customer inquiries, requests, and complaints appropriately, courteously, and efficiently in a timely manner.
• Coordinate and manage communication to ensure smooth information flow between Customer Service and warehouse staff.
• Exhibit flexibility regarding working hours, including weekends and bank holidays.
• Log and track jobs using our in-house systems.
• Assist and cover for fellow team members as needed.
• Foster and maintain a high-quality work environment.
• Enter job data into our in-house systems.
• Perform any other duties relevant to the role.

Candidate Requirements:

• Experience in a fast-paced customer service environment is essential.
• Excellent planning and organisational skills.
• Strong problem-solving abilities.
• Proficiency in MS Office, including Excel and PowerPoint, and data entry.
• Proven ability to work as part of a cross-functional team.
• Excellent written and verbal communication skills.
• Ability to prioritise tasks in a fast-paced environment.
• Outstanding customer service skills.
• Exceptional interpersonal and communication skills, both written and verbal.
• Must be fluent in English, both written and verbal.

EXET22