Service Planner

Role:  Service Planner

Location: Dublin 15

Salary: €38k plus Benefits

We are seeking an experienced Service Planner for our client based in Dublin 15.

Role Requirements:

• Administering the forward planning of all open orders
• Ensuring that the department service requirements are met in a timely and efficient manner.
• Ensuring the orders are correctly created, allocated and released to the engineer before the visit date.
• Ensuring all parts are available, prior to the visit date.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
• Ensuring all service orders are closed and/or invoiced immediately upon completion by the service engineer.
• Maintaining all orders on the Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Collating information from the Field Service Engineers to accurately record and maintain customer records and information.

Candidate Requirements:

• Experience with working as a Planner in a similar environment
• Have an understanding and the ability to use professional knowledge and information. 
• Having the motivation to expand, use and distribute work related knowledge to others.
• Ability to promote, develop and maintain a culture conducive to quality throughout the organization and to improve its performance.
• Understand and demonstrate an awareness of the link between their role and the business. 
• Appreciation of the need for monitoring and control of plans.

EXET22