Customer Service Coordinator

Customer Service Coordinator

Location: Dublin 9

Monday to Friday – Office Hours

Salary: €35k

Our client are leading providers into the Irish Construction Sector delivering materials and service to some of the largest Developers, Builders, Main Contractors

Role Requirements: 

• First point of contact for key accounts appointed by Customer Service Manager.
• Update of Master contract files relating to key accounts.
• Stay in regular contact with Contract customers to ascertain if their build programs have changed and schedules require adjusting.
• Oversee scheduling of daily transport requirements for contract, yard stock sales. 
• Oversee Organising samples orders for customers/ sales reps/ senior management including transport and manufacturing.
• Manage sales relating to Contract, Merchant, Cash and internal orders, where orders do not meet required margins highlight to source of order.
• Input PO requirements and schedule with supplier based on information from customer
• Develop professional relationship with key contacts in suppliers, through use of relationship maintain knowledge of potential stock issues at manufacturing and highlight/ react to in order to maintain service levels.
• Generate and prepare Contract sheets for new contracts and submit to Customer Service Manager for approval.
• Liaise with Customers verbally and in writing relating to the arrival and delivery of their orders direct onto site and from quay.
• Liaise with sales team to ensure there is an agreed SLA for dealing with their requests for support.
• Any other duties deemed necessary by Management

Candidate Requirements: 

• Proven Sales Administration and / or customer service experience required.
• Excellent communication and interpersonal skills.
• Construction Industry experience a distinct advantage
• Ability to work in a fact paced environment
• Ability to prioritise work on own initiative and work well as part of a team.
• Proficient IT skills
• Highly organised and motivated.

EXET22