Customer Service Executive

Role: Customer Service Executive 

Location: Dublin 9

Salary: €33,000 – €35,000

Role Requirements:

• Answering phone calls, taking messages, and managing email correspondence.
• Processing new and repeat orders in the internal systems.
• and communicating with customers regarding order specifications, delivery dates, and other daily requirements.
• Sending order confirmations to customers via email.
• Preparing and forwarding job tickets to the Production team.
• Filing dockets and managing customer service-related data.
• Monitoring Batched for potential late orders or at-risk jobs and addressing issues in collaboration with the Customer Service Manager.
• Collecting and managing samples for Sales and Customers.
• Assisting Sales Representatives and customers with inquiries over the phone.
• Managing outgoing post.
• Performing any other customer service-related tasks as and when they arise.
• Ensuring the office environment is kept clean, organised, and efficient at all times.
• Embracing enthusiastic, genuine, and positive values within the team.

Candidate Requirements:

• Strong IT skills are required.
• 2 years’ experience in a customer service administration environment.
• Excellent interpersonal and communication skills.
• Extremely organised and attention to detail and accuracy.
• Ability to work well independently and as part of a wider team

EXET22