Customer Support Administrator

Role: Customer Support Administrator

Location: Ballymount, Dublin 12

Salary: €38k – €40k 

Role Requirements: 

• Handle incoming customer calls and emails, addressing enquiries and resolving issues promptly and professionally.
• Schedule and coordinate maintenance appointments, ensuring efficient allocation of resources.
• Maintain accurate records of customer interactions, service requests, and maintenance activities in our CRM system.
• Liaise with the maintenance team to ensure timely completion of service tasks.
• Prepare and send out service reminders, quotations, and invoices to customers.
• Assist in the preparation of reports and documentation for management review.
• Provide general administrative support to the office, including filing, data entry, and managing correspondence.
• Follow up with customers to ensure their satisfaction with our services and address any further needs they may have.

Candidate Requirements:

• Previous experience in a customer support or administrative role, preferably within the maintenance or service industry.
• Excellent communication skills, both written and verbal, with a professional telephone manner.
• Strong organisational skills and the ability to manage multiple tasks simultaneously.
• Proficiency in MS Office applications (Word, Excel, Outlook) and familiarity with CRM software.
• A proactive and customer-focused attitude with a keen attention to detail.
• Ability to work independently as well as part of a team.

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