Freight Forwarder

Co. Dublin, Full Time

Executive Talent are delighted to be teaming up with our client based in North Dublin to recruit a Freight Operations Executive to join them and excel in their role. No two days will be the same as this is a great opportunity to learn while providing your feedback and implementing recommendations to our business processes.

A dynamic company culture and growth opportunities available to the right candidate, while gaining vast knowledge and experience into the world of transportation and logistics from one of Irelands most established and progressive companies!

 

Main Duties and Responsibilities:

  • Manage several key customer accounts with KPIs and performance reporting
  • Develop relationships with existing and new customers to enable retention and growth
  • General customs related processes including export / import declarations / ACP process
  • Proactively liaise with customers, suppliers, and partners to ensure a high-quality service
  • Schedule drivers and vehicles to meet customer bookings
  • Deal with customer queries in a professional manner
  • Liaise with customs or other regulatory bodies as required
  • Issue customer quotations and conversions into bookings
  • Application of customer rates, supplier charges and invoicing
  • Maintain good working practices while proactively identifying continuous improvements that will offer customers with an enhanced service
  • Support colleagues in other departments as well as offices nationally and internationally
  • Flexible and hands-on approach to prioritising duties and achieving deadlines
  • Other ad-hoc and admin duties as required
  • Ensure excellent customer service is always delivered

 

Skills Requirements:

  • Experience working in a similar environment, preferably customer facing
  • Excellent accuracy and attention to detail
  • Self-motivated with good communication skills and the ability to work as part of a team and be accountable for tasks and actions
  • Previous experience in European Road Freight and customs an advantage
  • Proficient in all Microsoft packages
  • Proactive communicator in the use of email and phone
  • Deadline focused
  • Must be able to work well under pressure
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