Logistics Administrator

Role: Logistics Administrator 

Location: Ballymount

Salary: €35k – €37.5k

Role Requirements:

• Maintain accurate records of customer interactions, transactions, and service requests, ensuring timely follow-up and resolution of issues.
• Resolve customer complaints and service issues swiftly, maintaining professionalism and ensuring high levels of customer satisfaction.
• Act as the main point of contact for daily operational queries from collections teams, customers, and internal stakeholders.
• Proactively resolve operational issues with a focus on finding effective solutions.
• Optimise collection routes and monitor service performance to ensure timely collections, using internal tools reports for weekly and monthly performance analysis.
• Identify and address any service delivery issues, coordinating with relevant teams to implement prompt corrective actions.
• Assist the Logistics Manager in maintaining a safe working environment, including supporting safety talks, toolbox talks, and other Health & Safety-related activities.
• Actively contribute to the Performance Management process, supporting both team and individual performance objectives.

Candidate Requirements:

• Strong IT skills are required.
• 2 years’ experience in a customer service administration environment.
• Excellent interpersonal and communication skills.
• Extremely organised and attention to detail and accuracy.
• Ability to work well independently and as part of a wider team

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