Service Department Administrator

Role: Service Department Administrator

Location: Ballymount, Dublin 12

Salary: €40k 

Role Requirements: 

• Coordinate field engineers for daily service calls and onsite visits
• Manage incoming service requests via phone, email, and ticketing systems
• Monitor engineer workloads, response times, and job completion statuses
• Prioritise urgent support issues and dispatch engineers accordingly
• Liaise with customers to provide updates on appointments and service progress
• Ensure all tickets, job notes, and service records are accurately maintained
• Order and track equipment or parts required for engineer visits
• Support service delivery reporting and KPI tracking
• Work closely with technical teams to ensure smooth operations and customer satisfaction

Candidate Requirements

• two years previous experience in a service desk, scheduling, coordination, or administration role
• Experience coordinating engineers, drivers, technicians, or field staff is highly desirable
• Strong organisational and multitasking abilities
• Excellent communication and customer service skills
• Comfortable using ticketing or scheduling systems
• Good working knowledge of Microsoft Office and Outlook
• Ability to remain calm and organised in a fast-paced environment

INDCAT1