Technical Support Specialist

Technical Support Specialist

Dublin 12

€45k – €50k DOE

Role Requirements:

• Provide first-line technical support, fault-finding and troubleshooting assistance to our customer base and service network on our complete product portfolio.
• Diagnose and resolve hardware, software, or system issues related to our range of products.
• Escalate complex issues to senior engineers or product teams when necessary.
• Maintain accurate records of customer interactions, warranties and technical issues on our CRM system
• Assist in the creation of user guides, FAQs, and technical documentation.
• Collaborate with service, engineering, and sales teams to ensure customer satisfaction.

Candidate Requirements:

• A qualification in engineering or a related technical field.
• Proven experience in a technical support or helpdesk role, ideally in HVAC products.
• Strong problem-solving skills and a logical approach to troubleshooting.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Familiarity with CRM systems.
• Ability to work independently and manage multiple priorities.

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