Trade Counter & Hire Controller

Hire Controller

Dublin 24

€38k – €40k DOE

Role Requirements:

• The Trade Counter & Hire Controller will respond to customer enquiries by phone, email, and in person.
• Prepare quotations and process hire orders accurately.
• Build and maintain strong relationships with existing and new customers.
• Identify opportunities to upsell additional products and services.
• Resolve customer issues and queries promptly and professionally.
• Coordinate the booking, allocation, and scheduling of plant and tool equipment.
• Manage on-hire, off-hire, extensions, exchanges, and breakdown requests.
• Ensure accurate input of hire contracts and customer records into the hire system.
• Monitor equipment availability and utilisation levels.
• Liaise with workshop, transport, and depot teams to ensure smooth operations.

Candidate Requirements:

• Previous experience in plant, tool hire, or equipment rental.
• Organised, with the ability to multitask and manage competing priorities.
• Strong IT Skills.
• Excellent communication and interpersonal skills.
• Numeracy skills for pricing, invoicing, tracking financial elements.
• Attention to detail, ability to spot issues.

INDCAT2